In August my daughter and a friendstayed at an OYO hotel in Belgravia. On the second day they noticed bites and saw little bugs on the floor, wall and on their pillow, which appeared to be bed bugs. They went to the front desk to notify them and get a different room. The staff member said they couldn’t do anything and gave them a clean set of sheets. My daughter said the sheets would not change the issue as the bugs were in the room. They got no help and the person did not go upstairs to see the bugs.
We have been trying to get a refund, and even have pictures of the bugs and bites, with time and location stamps to prove they were at the Belgravia hotel. They say they would only give us a 30% refund. They boast that they are the fastest growing hotel chain in the world. What a farce!
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