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I cancelled my reservation in plenty of time, but was still charged for one night's stay
I booked two nights at a Brighton hotel through Expedia. Later, I found another hotel in a more convenient part of the city and so I cancelled the original reservation with over 24 hours' notice as required by Expedia's terms and conditions. When no email notification of this came through, I called Expedia and received an email confirming that the reservation was cancelled and that no charge would be made to my debit card.
A few days later I noticed £155 had been debited by the first hotel. It turned out Expedia had neglected to notify them of the cancellation or to provide my contact details and so, unable to get in touch with me, they'd understandably put me down as a no-show and charged me one night's stay. Expedia has refused to accept responsibility and repeatedly refers me to the hotel for a refund.CH, Bradford, West Yorkshire
The email from Expedia clearly shows that you have cancelled without penalty, so its intransigence is extraordinary. Naturally it has nothing to do with incompetence, rather, according to a spokesman, a "rare miscommunication". Several "rare miscommunications" it would seem, since you have contacted Expedia repeatedly with details of your case and been fobbed off each time. The good news is that press intervention has roused customer services from its slumbers and a refund plus compensation is on its way.
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