Three readers were stranded when they arrived … and there was nothing they could do
What happens if the holiday accommodation you booked is unavailable when you turn up? According to these readers, precisely nothing …
JK of Stockport and his family booked a week in Staithes, North Yorkshire through Sykes Cottages. They arrived to find the cottage already occupied. “The housekeeper told us the family who had booked the preceding week had decided to spend an extra night. Eventually, she said we could stay in another property but would have to be out by 11am the next day, could not use the master bedroom and would have to pay for the cleaning.
Continue reading...