I was sent on a five-minute walk to knock on a stranger’s door
I had an appalling experience at a four-star hotel in Oxford in November. I’d booked a room at the Ethos Hotel through Booking.com.
Around midnight we were woken by water dripping through a light fixture in the ceiling. There was no landline and no mobile phone signal. Reception, across the road in a different building, was locked. I dialled the hotel number from the street and was answered by a call centre in Cheshire.
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