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The UKs best and worst hotel chains

Which? survey of hotel chains finds Sofitel and Premier Inn top while Britannia Hotels comes bottom for second year running

One of the UKs most expensive as well as one of the cheapest hotel chains have both been rated best in the country by readers of consumer magazine Which?

In a survey based on almost 6,000 peoples experiences of stays in small and large hotel chains, Sofitel and Premier Inn ranked first and second respectively based on nine categories that included cleanliness, customer service and value for money.

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