Room for improvement with Accor’s pricing policy

I paid the ‘advanced saver rate’ online but later found my hotel was selling rooms cheaper

Last November I used AccorHotels’ website to book a night at its Stratford-upon-Avon Mercure hotel at the end of this April. I paid upfront at the advance saver rate of £98.10. Last weekend I checked the website for directions, only to find that the rate had dropped to £71.10. I rang the hotel to ask them to refund the difference and was told that the manager would get back to me. They haven’t.

Since then I’ve contacted Accor by phone and email with no joy. I’m pushing 70 and greatly enjoy my trips to the theatre, but would rather spend an extra £27 on a better seat than a so-called saver rate, which is no such thing. Hopefully you can get it to admit that it is a blatant misnomer. EC, Winchester