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Ibis hotel cancelled our booking but says ‘no’ to a refund

Staff said I would get my money back, but the company later told me it needed to ‘get more information’Back in September I made a booking at an Ibis hotel in Burton upon Trent for 8 December. Three...

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Airbnb feels like staying with a cheap, uptight friend – then paying for the...

Once, it seemed an economical and adventurous alternative to a hotel. But I doubt I’ll be using it againSome people call it “wasting time on Twitter”. I call it “qualitative research”. Having engaged...

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Dreaming Walls review – Chelsea Hotel’s window on last days of bohemia

Engaging study of artists and radicals hanging on at the legendary New York building in the face of hungry developers is charming but vagueNew York’s Chelsea Hotel (strictly, the Hotel Chelsea) is the...

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10 of the best new hotels in Britain

Countryside havens, Jacobean houses, beach hangouts and a converted chapel are among our pick of openings and revamps in 2023Boys Hall, a gorgeous Jacobean house in Ashford, Kent, has been restored as...

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The best hotels near 10 of Europe’s major rail hubs

These stylish places to stay, eat and drink have city centre locations and are within walking distance of the station – just the ticket for an easy breakTerminus Nord hotel, opposite Gare du Nord,...

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From book butlers to library sleepovers: 10 great UK places to stay for book...

To celebrate World Book Day we’ve picked 10 lovely literary retreats for bookwormsGladstone’s Library in Hawarden is the ultimate destination for those who like to wind down with a bedtime story....

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20 of the best budget beach holidays in Europe

From camping by the Black Sea to a cool Portuguese surf house, these great places to stay across Europe start at just £50 a week in summerAll prices are the cheapest available (at the time of going to...

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10 of the best hotels in Berlin

A repurposed 19th-century public bathhouse, an old factory housing vintage caravans and a former Stasi spy hub are among the eclectic places to stay in the German capitalSince opening 14 years ago, the...

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